Yumi’s Paws Refund Policy for Digital Downloads

At Yumi’s Paws, we specialize in digital products—playbooks, trackers, and printable guides—designed to help pet parents raise confident, calm, and well-behaved companions. Because our products are instant digital downloads, we’re unable to accept returns, exchanges, or offer refunds once a file has been accessed.

We want to be completely transparent about this policy and share why it exists: Once a file is downloaded, it’s yours forever. There’s no way to “return” a digital item, which makes refunds for these products functionally unworkable. This is standard across Etsy and similar platforms.

🛍️ What This Policy Covers

• Products: Digital files only (PDFs, guides, templates, planners, trackers, etc.)

• Industry: Pet care, pet parenting, behavior and training resources

• Average Order Value: $5 – $40

• Customer Type: New pet parents, dog adopters, pet owners seeking affordable, expert-backed digital guidance

🚫 Non-Refundable Products

The following items are non-refundable under all circumstances:

• Any digital product that has been downloaded or accessed, even once

• “Accidental purchases” where the file has already been downloaded

• Purchases made with discount codes or during special sales

💡 Before You Buy – Read This!

We do our best to provide detailed product descriptions, sample images, and clear expectations so you know exactly what you're getting before clicking purchase. If you have any questions about a product, please reach out before you buy. We’re always happy to help!

⚠️ Exceptions – When We'll Make It Right

We are pet people too—and we believe in fairness. While digital downloads are non-refundable, here’s when we’ll step in:

🧩 File Access Issues

If you’re having trouble accessing or downloading a file, contact us right away and we’ll troubleshoot or resend it.

📂 Corrupt or Damaged Files

If your file is unreadable or incomplete, we’ll provide a working replacement file at no charge.

🧾 Wrong File Sent

If by some rare mistake you receive a file that isn’t what you purchased, we’ll immediately send you the correct one.

To resolve any of the above, email us at [Your Support Email] within 7 days of purchase, include your order number, and describe the issue. We’ll fix it, no fuss.

🔄 Refund Process: What You Need to Know

Since we don’t offer refunds on digital downloads, we do not issue returns or credits through Etsy or other payment methods. However, if your situation qualifies as an exception, we’ll correct it by:

• Sending a replacement file

• Providing technical assistance

• Offering a file in a different format (if available)

All requests will be reviewed within 2–3 business days.

📌 Why This Policy Exists

Our products are instantly delivered, replicable, and priced accessibly for the average pet parent. Once downloaded, they’re in the customer’s possession permanently. This makes unauthorized returns or duplications easy, which unfortunately opens the door to misuse. This policy protects our ability to offer affordable digital tools to as many pet families as possible.

✅ Legal & Fairness Notes

• This policy is compliant with Etsy’s digital product guidelines and U.S. consumer protection law

• It’s integrated with our Terms of Use, which all customers agree to at the time of purchase

• Our small team is trained to implement this policy with kindness and consistency

📣 Communicating With You

This policy is:

• Displayed on every product listing

• Linked from our store FAQ

• Included in our product delivery emails

We believe that clarity builds trust, and we’d rather you skip a purchase than feel surprised or frustrated after.

❤️ In Summary

Digital = No Refunds.

But we’re humans, not robots—so if something goes wrong, we’ll make it right. That’s the Yumi’s Paws way.

Still got questions? Reach out to us before buying: [Insert Contact Info]